Returns and Exchanges Policy

We hope you love your purchase! However, if you're not entirely satisfied, we've ensured the return process is straightforward.

Eligible Reasons for Return or Exchange:

1. Quality issues with the product itself.
2. Damage during transportation.
3. Incorrect item received or mismatch with the ordered product, allowing for returns or exchanges without affecting resale value.

Exceptions to the 14-Day No-Questions-Asked Return Policy:

1. Custom-made items.
2. Products that have been used (considered used once powered on, in the case of electronics).
3. Visible wear on the product or its parts and accessories.
4. Loss or severe damage of original packaging affecting resale (excluding regular unpacking).
5. Items confirmed as non-returnable at purchase due to their nature.
6. Any condition negatively impacting resale value.

Return Application Process:

For personal reasons: Within 14 days of receipt, send an email to our after-sales service center ensuring the product is fit for resale. Our customer service will address your request within 1-3 business days following receipt of your email. Please note, the shipping costs for returns/exchanges due to personal reasons are your responsibility.

For quality-related issues: Within 14 days of receiving your product, email service@mail.purbobo.com at our after-sales center. Customer service will review your request within 1-3 business days after receiving your email. We will cover the shipping costs for returns/exchanges due to quality problems.

Refund Process:

Within 14 days of delivery, contact the courier directly. Once the goods are collected, the courier will notify us about refund-related matters. Our company will finalize the refund within 15 working days. Please provide your order number, name, phone number, and communicate with our 24-hour online customer support.